Droplette aerosolizes serums into a hydromist made of particles less than five microns in diameter (100X smaller than the width of a hair).
The combination of our particle size and velocity enables infusion through the skin barrier without irritation, resulting in more effective delivery of active ingredients. Check out our How It Works page for more information.
Our device creates a mist so tiny – 100x smaller than the width of a single hair – that the experience is almost imperceptible. You can expect the feeling of a gentle, subtle, soothing mist while infusing your skin 20x deeper with potent ingredients. No pain, all gain.
While we recommend keeping your mouth closed, this suggestion is purely to avoid any discomfort and not for safety reasons. Droplette doesn’t use any chemical propellants or accelerants like traditional aerosols; our delivery system is mechanical only. Therefore, our mists are predominantly water and ingredients that already exist in nature and in your bodies, such as vitamin A (retinol). Because the mist size is microscopic and water-based, the mist cannot travel far at all before evaporating, making it highly unlikely that the ingredients will end up anywhere in your body. We have performed laboratory testing which is used to check for aerosol deposition in the lungs and lower airways and have confirmed that our mist cannot travel into the lungs.
Yes. We admit that some of the mist will escape into the air, but this is expected and does not detract from the efficacy of your treatment. We’ve accounted for this effect by over-filling our capsules beyond what you need in any single treatment, and instructing you to hold your device as close to your skin as possible – even touching the white surface gently against your skin. Considering that 90% of topicals never reach beyond the skin’s surface, the small amount of product in the air via Droplette is not problematic.
Droplette’s device can achieve deeper levels of ingredient delivery because of a unique combination of two mechanical parts within the Hydrodermal Device: a piezo (like a mesh, which makes droplets smaller), and a powerful pump (which makes them even smaller, and speeds them up while propelling them into your skin). Other misting devices on the market may have one of these parts, but the pairing is novel, patent protected, and signature to Droplette.
We’re sorry, but you can’t. We have to make sure that we are selling a safe product, and we aren’t kidding about our infusion depths. Although a product you are using may feel fine on the surface, undesirable side effects can arise once that same ingredient is 20x deeper than it’s ever been before.
We test our formulas extensively before launching capsules to ensure you have a positive experience. Additionally, Droplette requires specific viscosities to function properly, so thicker serums wouldn’t dispense well anyway. If you have a formula you would love to see from us, we would love to hear from you. Please email customercare@droplette.io.
Your mileage may vary, but our Clinical Studies and most of our reviews and before/after photos suggest that results will start to become visible as soon as two weeks after incorporating Droplette into your routine. If you are consistent with usage, and not challenging your skin with counterproductive conditions like sunburns, you should notice a difference within month 1.
We hope you’ll take advantage of the Droplette recycling program. Due to their unique design, our capsules may not be eligible for most curbside recycling programs. Please return all capsule to Droplette for proper recycling by following these steps:
The Droplette Hydrodermal device costs $250. Required capsules pricing varies by product.
Your Droplette purchase includes a two year limited warranty, as defined in our Terms & Conditions. Use this link to initiate a warranty claim. If you are unsatisfied with your purchase from Droplette for any reason, you have 30 days from the date of shipment to request a return on your device and/or certain capsule packs.
We are only able to accept returns of unopened capsule boxes with no missing or used capsules. Opened and used capsule boxes will not be eligible for a refund. Growth Factor capsules are not eligible for return and are considered final sale. Use this link to initiate a return. We will make every effort to help you optimize your Droplette products to ensure you have a great experience.
Yellow: Collagen-Boosting Hydrofiller capsules (For hydrating/plumping)
Pink: Retinol Renewer capsules (For anti-aging/smoothing)
Green: Glycolic Illuminator capsules (For resurfacing/glowing)
Purple: Tranexamic Eraser capsules (meant for dark spots/redness)
Gold: Growth Factors (Our most advanced anti-aging formula)
Hot Pink: Hydrating Lip Plumper (For instant, plumped lips. Must be used with the Droplette app)
Light Blue: Device cleaning capsules (for your device, not your face)
Our Starter Set includes 28 Collagen-Boosting Hydrofiller capsules. We also recommend our Skincare Regimens to help take the guesswork out of your routine.
Consider your skin type and skincare goals. Collagen is a great place to start for hydrated, glowing skin. It’s the perfect capsule to use day and night to maintain a beautiful complexion. Since collagen on its own is too large to absorb topically, Droplette is the only way to infuse it beyond the skin’s surface. It makes a big difference.
Then decide if you would like to tackle signs of aging (Retinol) and/or hyperpigmentation/skin texture challenges (Glycolic) more intensively. If you are having trouble deciding what to purchase and how to structure a routine, please look to one of our dermatologist-developed Combo Regimens. Just choose the capsule set that fits your needs most accurately, and follow the continuous 2-week program.
We sell only on our website. We are considering some retail partnerships soon, so our footprint may expand in the near future.
Additional capsules are available on our website. Create a capsule subscription to enjoy 20% savings..
Unfortunately, we are not able to ship internationally at this time. We hope to expand into more countries soon.
Not at this time.
Free shipping is included in every order. All orders ship with UPS SurePost, with the exception of Growth Factors. Depending on your location, you can expect your Droplette order to arrive in 2-8 business days. Growth Factors orders ship 2-day shipping via UPS.
All of our products except Growth Factors can be shipped anywhere within the United States.
We are only able to ship Growth Factors to the 48 contiguous United States, and are unable to ship Growth Factors to P.O. boxes.
Please contact Customer Support and we'll help you order a replacement.
Please contact Customer Support and we assist you with troubleshooting your device.
1. Make sure your device is charged. It will arrive with partially charged, and will blink yellow when turned on if the battery is low. Charge fully when your device arrives.
2. Choose a serum capsule and give it a slight shake.
3. Place the capsule into the chamber with the ridge aligned with the groove, then use the door to push it in all the way. You should hear a click.
4. Hover the device’s white surface about a half inch from your skin with your head tilted back. The best position for the device’s mist is at a slight angle, with the white surface facing down.
5. Turn on the device by pressing the ridge on the right hand side. Once on, make slow circles around your face.
6. We recommend this order: right cheek to chin, left cheek to chin, and forehead. Press the ridge on the right hand side at any time to start and stop the device.
7. Remove the capsule by pulling it out, and set it aside for recycling.
For more information see our Welcome Guide.
Droplette is a novel skincare device that infuses active ingredients deep into your skin, so use your device and the appropriate capsules as you would a serum, essence, or mask. In other words, we fit best in between cleansing and moisturizing/applying SPF. Please note that we recommend our Retinol capsules for evening use only.
One device cycle is 2 minutes. We recommend running the device for a second cycle (focusing on your hands and décolletage) to ensure that all formulation has been used during your application.
We recommend storing your device in a cool, dry atmosphere.
Your device will arrive partially charged, and will blink yellow when turned on if the battery is low. A fully charged device will last for 30+ capsule cycles.
1. Plug the cable into the cradle, and plug the other end of the charger into a wall outlet.*
2. Place the device on the charging cradle. The device should rest seamlessly in the cradle with the narrow end of the device matching the narrow end of the cradle.
3. The indicator light on your device will pulse green, indicating that your device is charging.
4. When your device is fully charged, the green indicator light will turn off.
*The Droplette charger fits standard North American 120V wall outlets. Outside of North America, the Droplette charger operates from any 100-240V wall socket with a suitable plug adapter, not included.
NOTE: It is normal for your device to feel warm to the touch after charging – it is safe.
WARNING: Read all the safety information below before using wireless charger.
•Only use power adapters provided by Droplette with the wireless charger
•Do not place foreign objects on the wireless charger, as they may become warm or interfere with charging
•Do not use the power adapter if the enclosure, prongs or cable are damaged
•Do not use the power adapter if it has been exposed to excessive moisture, or if liquid has spilled into the power adapter.
The device will come partially charged, but your first full charge will equate to 30+ capsule cycles.
The yellow LED light blinks when the battery is low. (When the device is on)
You can use Droplette around your eye area. If any irritation occurs, as is more likely with exfoliating ingredients such as our Glycolic Illuminator formula, stop use and consult your dermatologist.
Yes, although we recommend waiting 24 hours after these procedures to allow skin some recovery time in between.
For mild peels it’s safe to use Collagen-Boosting Hydrofiller, Growth Factors or Tranexamic Eraser after 3 days. For any stronger peel, we recommend waiting 5 days. Please consult with your practitioner before resuming your Droplette capsules.
Yes, please just bear in mind that certain formulas may tingle more than others if lower layers of skin are exposed, such as with eczema.
We still recommend an effective cleanser and moisturizer morning and night. For daytime, don’t forget SPF.
Yes. As much as we would love to be your only skincare must-have, we know that you have other favorites. Droplette works best on clean skin, but feel free to apply other serums and creams after your Droplette infusion.
All of our capsules, excluding our Growth Factors GF-01 capsules, have a shelf life of two years when stored at room temperature.
While we believe that most people can handle both simultaneously, we recommend double checking with your dermatologist.
Yes, but we recommend holding off on the Retinol capsules until you are no longer pregnant or nursing.
Absolutely. Collagen is our favorite for both daytime and nighttime, and Retinol and Glycolic Acid are best used before bedtime.
If you would like to take the guesswork out of what to purchase and how to structure a routine, please look to one of our dermatologist-developed Regimens. Just choose the capsule set that fits your needs most accurately, and follow the continuous 2-week ‘rejuvenate-recovery’ program to see your desired results.
It depends how often you are using your device, but we recommend at least once every 1-2 weeks to make sure it’s ready to go when you are.
Key Ingredients:
Pure Human Mesenchymal Stem Cell Conditioned Media: The game changer. Derived from healthy mesenchymal stem cells. These cells are grown in pharma-grade conditions and the media is harvested while the cells are still alive, meaning that you are getting the anti-aging benefits from signal proteins, cytokines and exosomes, and other nutrients from live healthy cells.
Collagen: Makes up almost 80% of your skin and is lost as we age. Delivery of this ingredient fights signs of aging including fine lines, wrinkles, and skin texture/firmness.
Argireline: Assists in preventing the muscle movement that leads to wrinkle formation. One of the peptides that optimizes the function of collagen, to help fight fine lines and improve hydration levels in the skin.
Amino Acids: The building blocks of proteins, and vital components of healthy biological systems. Known to soothe, moisturize, and act as antioxidants.
Synthetic EGF: A lab-made version of epidermal growth factor that aids in skin growth and repair. We have both synthetic and non-synthetic EFG in our serum to cover all bases.
Growth Factors Formulation Ingredients: Water (Aqua), Live Human Mesenchymal Stem Cell Conditioned Media, Glycerin, Collagen, 1,2-Hexanediol, Acetyl Hexapeptide-8, Tripeptide-1, sh-Oligopeptide-1, Sodium PCA, PCA, Cucumis Sativus (Cucumber) Fruit Extract, Persea Gratissima (Avocado) Oil, Sodium Lactate, Arginine, Aspartic Acid, Glycine, Alanine, Serine, Valine, Isoleucine, Proline, Threonine, Butylene Glycol, Histidine, Phenoxyethanol, Phenylalanine, Mannitol, Dextran, Sodium Phytate, Hydroxyacetophenone, Ethylhexylglycerin
Our Growth Factors formulation can be used morning or evening on clean, dry skin. For best results, we recommend using once per day.
If you’re new to Droplette, or just need a refresher on how to use your device properly, please refer to this video.
If your capsules are stored in the refrigerator, pull a capsule out directly before intended use and place it into the device chamber, just as you would with other Droplette capsules. Close the capsule door and start misting!
If your capsules are stored in the freezer, we recommend letting them thaw overnight in the refrigerator until they become liquid. Alternatively, you can also leave your frozen capsule out at room temperature for around 30 minutes to thaw. Once liquid, pop into your device chamber and start misting!
If you’re unsure whether or not they’re thawed, we recommend you gently shake a capsule. If you can hear liquid moving, you’re all set to mist!
Growth factors should be used on clean dry skin. If you are using other Droplette capsule formulations in one session, we recommend Growth Factors as the first one you use. We recommend layering collagen on top for extra hydration!
Store capsules in the refrigerator and use within 30 days of delivery for peak efficacy. Capsules can also be stored in the freezer and used within 6 months past the printed date on the box for the best results. In order to preserve formula integrity, avoid thawing and refreezing multiple times.
Please note that your Growth Factors will still be efficacious past these time frames, as long as they are consistently kept refrigerated or frozen.
Growth Factors are critical signal proteins to activate your dormant stem cells, to generate healthier skin. Our Growth Factors capsules are actually more than just growth factors though: the hero ingredient is “Conditioned Media” extracted from 100% pure and active mesenchymal stem cells, which contains thousands of molecules that all work together to repair and rejuvenate your skin from within.
Healthy mesenchymal stem cells that are grown in pharma-grade conditions and the media is harvested while the cells are still alive, meaning that you are getting the benefits from signal proteins, cytokines and exosomes from live healthy cells. Cell quality is important as using conditioned media collected from dead cells can actually lead to the appearance of accelerated aging.
This is a lab-made version of epidermal growth factor. We have both synthetic and non-synthetic EFG in our serum to cover all bases.
We love many other anti-aging products, such as Collagen for plumping hydration, Retinol for cellular turnover and smoothing, and Tranexamic Acid for age spots. But all of these actives work to treat existing skin cells. Growth Factors are different because they actually encourage your skin to replace old cells with new cells.
Yes, our Growth Factor capsules play nicely with all of our other formulations. If you are using other Droplette capsule formulations in one session, we recommend Growth Factors as the first one you use. We recommend layering collagen on top for extra hydration!
Yes.
Currently, we ship devices anywhere within the United States and its territories. All of our serums, except for Growth Factors, can also be shipped anywhere within the United States. At this time, we are only able to ship Growth Factors to the 48 contiguous United States, and are unable to ship to P.O. boxes. We are working towards expanding to other areas in the future!
All orders will be sent through 2-day shipping via UPS. Given the refrigerated nature of this product, we are also only able to ship certain days of the week to avoid delays or unnecessary holds over the weekend. Unfortunately, we cannot guarantee a specific delivery date, so we suggest closely monitoring the status and location of your capsules to ensure prompt storage.
Since your Growth Factors need to be shipped with an ice pack, they have their own specific shipping requirements. If you have placed an order with multiple items (i.e., a Droplette device, Growth Factors, and Collagen), you can expect two separate shipments. Your Growth Factors will arrive first, and the rest of the order will arrive in a separate package.
Keep an eye out for two shipping email notifications to track your entire order!
No, we do not require a signature upon delivery.
Not home when your capsules are delivered? Don’t worry- your Growth Factor capsules are stable at room temperature for up to 7 days. If they arrive at room temperature, we suggest you promptly move your capsules into your fridge or freezer.
We do, however, highly suggest tracking your capsules closely so you can promptly store them properly.
As soon as your capsules ship, you will receive a UPS tracking number. Use that link to see where your capsules are, and when you can expect them to be delivered. You can also locate the status of your shipment by logging into your Droplette account and selecting Account.
If you’re having trouble locating your tracking number, our customer service team is always happy to help- you can reach them through live chat or at hello@droplette.io.
Your Growth Factor capsules are packed with ice to protect against extreme temperature fluctuations that can occur throughout the shipping process. If they arrive with melted ice packs, that’s completely fine. That means the ice packs did their job and protected your capsules from extreme temperature fluctuations.
In fact, your Growth Factor capsules are stable at room temperature for up to 7 days. If they arrive at room temperature, we suggest you promptly move your capsules into your fridge or freezer.
Depending on how soon you plan to use them, we recommend the fridge for use within the next 30 days, and the freezer for up to 6 months past the printed date.
Unfortunately Growth Factor capsules are final sale. We do not offer returns for our Growth Factor Serum.
To keep your Growth Factors at peak efficacy, we recommend the following storage tips:
For immediate use, we recommend storing capsules in your household refrigerator (~40 degrees F) for up to 30 days
For longer term storage, store capsules in your freezer for up to 6 months (~0 degrees F) past the date stamped on the box sleeve
Most importantly, we recommend avoiding unnecessary “freeze-thaw cycles”, which means minimizing the number of times your capsules go from a frozen to liquid, back to frozen state, if possible.
Since your Growth Factors are stable at room temperature for up to 7 days, you can travel with them for short trips without special accommodations. However, If you plan on traveling with your Growth Factor capsules for a longer period of time, we recommend the following:
Place your capsules in an insulated container with an ice pack (a standard insulated lunch bag works well)
Once you arrive at your final destination, move your capsules back into a refrigerator
The raw ingredient that Droplette uses in our Growth Factors formulation is expensive not only because of its high quality, but comes from a reputable and fully traceable vendor, and is made in small batches. According to third-party studies, our formulation also contains 50-100x more Growth Factors compared to other leading brands. These factors lead to higher costs given the ingredients and their level of quality. We ship our Growth Factors capsules through temperature-controlled logistics. Our formulation is stored frozen and shipped on ice in order to preserve the integrity of the ingredients and ensure its stability when it reaches your home.
Our Growth Factors are from 100% pure human mesenchymal stem cells. They are sourced from a biotech company that specializes in anti-inflammatory stem cell therapeutics.
