HOW IT WORKS
- How does Droplette work?
Droplette is so much more than a mist. Through a combination of fluid dynamics, the piezoelectric effect, and Fick's laws of diffusion, Droplette's inner mechanisms transform traditional water-based serums into millions of tiny, rapidly-moving droplets that can bypass the skin's barrier 20x more deeply than topicals, with no needles and no pain. It's the combination of size and velocity that allows for this unique effect, which is such a breakthrough that it has the backing of NASA, MIT, and the US Army. Please check out our Learn pages for more information.
- What should I expect Droplette to feel like?
Our device makes droplets so tiny – 100x smaller than the width of a single hair – that the experience is almost imperceptible. You can expect the feeling of a gentle, subtle, soothing mist while infusing your skin 20x deeper with potent ingredients. No pain, all gain.
- How does the recycling program work?
We hope you’ll take advantage of the Droplette recycling program. Due to their unique design, our capsules may not be eligible for most curbside recycling programs. Please return all capsule to Droplette for proper recycling by following these steps:
• Collect all used capsules in the recycling bag we send you. You can request an additional recycling bag here.
• Check the pre-paid label for the appropriate mail carrier, and drop off recycling bag at your convenience
- Is it safe to inhale Droplette’s mist?
While we recommend keeping your mouth closed, this suggestion is purely to avoid any discomfort and not for safety reasons. Droplette doesn’t use any chemical propellants or accelerants like traditional aerosols; our delivery system is mechanical only. Therefore, our mists are predominantly water and ingredients that already exist in nature and in your bodies, such as vitamin A (retinol). Because the droplet size is microscopic and water-based, the droplets cannot travel far at all before evaporating, making it highly unlikely that the ingredients will end up anywhere in your body. We have performed laboratory testing which is used to check for aerosol deposition in the lungs and lower airways and have confirmed that our mist cannot travel into the lungs.
- It seems like too much of my Droplette mist is escaping into the air – is it working?
Yes. We admit that some of the mist will escape into the air, but this is expected and does not detract from the efficacy of your treatment. We’ve accounted for this effect by over-filling our capsules beyond what you need in any single treatment, and instructing you to hold your device as close to your skin as possible – even touching the white surface gently against your skin. Considering that 90% of topicals never reach beyond the skin’s surface, the small amount of product in the air via Droplette is not problematic.
- Does Droplette actually shrink molecules?
No. Our innovative technology “packages” ingredients into thousands of microscopic droplets propelled by a powerful pump, which enables deep delivery of ingredients into skin. When applied topically, 90% of formulas never absorb at all; they pool on skin, and then are usually wiped off or sweated off (and the ingredients degrade) before any benefit is achieved. Droplette ensures that ingredients penetrate the skin barrier to get where they need to go to improve your skin.
- How does Droplette penetrate skin 20x better?
Droplette’s device can achieve deeper levels of ingredient delivery because of a unique combination of two mechanical parts within the device: a piezo (like a mesh, which makes droplets smaller), and a powerful pump (which makes them even smaller, and speeds them up while propelling them into your skin). Other misting devices on the market may have one of these parts, but the pairing is novel, patent protected, and signature to Droplette.
- Can I use my own formulas via Droplette? Why or why not?
We’re sorry, but you can’t. We know this is disappointing. But we have to make sure that we are selling a safe product, and we aren’t kidding about our infusion depths. Although a product you are using may feel fine on the surface, undesirable side effects can arise once that same ingredient is 20x deeper than it’s ever been before. We test our formulas extensively before launching capsules to ensure you have a positive experience. Additionally, Droplette requires specific viscosities to function properly, so thicker serums wouldn’t dispense well anyway. If you have a formula you would love to see from us, we would love to hear from you. Please email firstname.lastname@example.org.
- Do you have before and after photos?
Yes, and we hope you check them out! We suggest starting with our Learn pages on our site, and also checking out our Instagram account.
- How long before I see results?
Your mileage may vary, but our Clinical Studies and most of our reviews and before/after photos suggest that results will start to become visible as soon as two weeks after incorporating Droplette into your routine. If you are consistent with usage, and not challenging your skin with counterproductive conditions like sunburns, you should notice a difference within month 1.
- How do I understand the Droplette Sensitivity Scale?
Droplette’s scientists developed a 0-5 point Sensitivity Scale to incorporate into the names of Droplette serum formulations, as a guide to help users choose capsules best suited to their skin. With the below “Clinical Erythema Assessment (CEA)” scale as our guide, we are adapting a rating of 0 to mean almost no chance of irritation, and 4 to mean a high probability of superficial redness on the skin immediately after usage. This redness should dissipate within a reasonable amount of time.
We are the first to acknowledge that all skin reacts differently to potent ingredients, so this scale is meant as a general guide only. When shopping, please assess how sensitive your skin has been in the past, and how easily your skin burns in UV rays, and please err on the side of caution. Droplette infuses all of our actives with soothing water and other comforting ingredients, but our deeper delivery into skin means varied skin tolerance for everyone.
As always, if you have questions or wish we offered a particular formula with a lower or higher Sensitivity Scale rating, please reach out to email@example.com and let us know. We intend to grow our portfolio over time to offer ideal skin solutions for everyone.
- How much does Droplette cost?
The Droplette Micro-Infuser device costs $299. Capsule pack pricing varies by product.
HOW TO BUY
- What is Droplette's Return Policy? Is there a warranty?
Your Droplette purchase includes a two year limited warranty, as defined in our Terms & Conditions. Please click here to initiate a Warranty claim. If you are unsatisfied with your purchase from Droplette.io for any reason, you have 30 days from the date of shipment to request a return on your device and/or certain capsule packs. We are only able to accept returns of unopened capsule boxes with no missing or used capsules. Opened and used capsule boxes will not be eligible for a refund. Growth Factor capsules are not eligible for return and are considered final sale. Please click here to initiate your return. We will make every effort to help you optimize your Droplette products to ensure you have a great experience.
- Can a dermatologist prescribe Droplette?
While Droplette doesn’t require a medical prescription, we encourage you to ask your dermatologist about Droplette. We have several dermatologist advisors who help with our development, formulation, and regimen processes, and we appreciate doctors’ support.
- Is there any difference between capsules / capsule colors?
Yes. Here is a guide:
Pink: 0.15% Retinol capsules (formerly red, meant for anti-aging/smoothing
Yellow: 10.0% Collagen capsules (meant for hydrating/plumping)
Green: 8.0% Glycolic capsules (formerly pink, meant for resurfacing/glowing)
Light Blue: Cleaning capsules (for your device, not your face)
We recently elevated our brand colors to signal our commitment to users of all abilities. Specifically, we changed our red and pink capsule colors to new shades. The previous selections were too close for those with visual impairments and color blindness. If you’ve reached out to us, we’re listening.
- Which capsules come with the device?
You get to choose! Once you select your device color, you will have the option of choosing your formula(s) and box size, and the pricing differences will be reflected in your Cart. We highly recommend our Regimens to take the guesswork out of your routine.
- How do I know which capsules to order?
We recommend considering your skin type and skincare goals. Collagen is a great place to start for hydrated, glowing skin. It’s the perfect capsule to use day and night to maintain a beautiful complexion, and because collagen on its own is too large to absorb topically, Droplette is the only way to infuse it beyond the skin’s surface. It makes a big difference.
Then decide if you would like to tackle signs of aging (Retinol) and/or hyperpigmentation/skin texture challenges (Glycolic) more intensively. If you are having trouble deciding what to purchase and how to structure a routine, please look to one of our dermatologist-developed Regimens. Just choose the capsule set that fits your needs most accurately, and follow the continuous 2-week ‘rejuvenate-recovery’ program to see your desired results.
- Where is Droplette sold?
As of today, we sell only on www.droplette.io. We are considering some retail partnerships soon, so our footprint may expand in the near future. We are not currently affiliated with any particular doctor’s office, medical spa, or skincare spa/salon, so if you see Droplette products for sale at these locations, please know that these offerings are on the resale market beyond our control.
- How can I order additional capsules?
Additional capsules are available on our website via our subscription program.
- Can I cancel my order once it has been placed?
Please reach out to customer service to see if we can catch your order in time.
- How do I track my order?
Check your account profile or the shipping confirmation email we send.
- Do you ship internationally?
Unfortunately, we are not able to ship internationally at this time. We hope to expand into more countries soon.
- Does Droplette sell wholesale or have special pricing for professionals?
Not yet, but we hope to do both in the near future. Please check back soon.
- What is your shipping policy?
Free shipping is included in every order. We currently ship UPS SurePost* (subject to change). Based on your location within the US, you can expect your Droplette package to arrive in 1-10 business days.
Currently, we ship devices anywhere within the United States and its territories. All of our serums, except for Growth Factors**, can also be shipped anywhere within the United States.
*All Growth Factors orders ship 2-day shipping via UPS.
**At this time, we are only able to ship Growth Factors to the 48 contiguous United States, and are unable to ship to P.O. boxes. We are working towards expanding to other areas in the future!
- I've lost my charger, or I would like an additional one. How can I order one?
We don't currently sell them separately, but please reach out to us directly and we'll help.
- My Droplette device does not work and/or charge. What should I do?
Please reach out to firstname.lastname@example.org and we will make sure to help right away.
HOW TO USE
- How do I use my Droplette Device?
1. Make sure your device is charged. It will come with a partial charge, and will blink yellow when turned on if the battery is low. Only charge your device when needed.
2. Choose a serum capsule and give it a slight shake.
3. Drop a capsule into the chamber with the ridge aligned with the groove, then use the door to push it in all the way. You should hear a click.
4. Hover the device’s white surface about a half inch from your skin with your head tilted back. The best position for the device’s mist is at a slight angle, with the white surface facing down.
5. Turn on the device by pressing the ridge on the right hand side. Once on, make slow circles around your face.
6. We recommend this order: right cheek to chin, left cheek to chin, and forehead. Press the ridge on the right hand side at any time to start and stop the device.
7. Remove the capsule by pulling it out, and set it aside for recycling.
For more information see our Welcome Guide
- When do I use my Droplette?
Droplette is a novel skincare device that infuses active ingredients deep into your skin, so use your device and the appropriate capsules as you would a serum, essence, or mask. In other words, we fit best in between cleansing and moisturizing/applying SPF. Please note that we recommend our Retinol capsules for evening use only.
- How long does it take to use Droplette?
It takes less than one minute per session. See our instructions for use for more information.
- How do I store my Droplette Device?
For optimal storage, we recommend storing your Droplette device in a cool, dry atmosphere (ideally not a bathroom), and please only charge your device when needed.
- How do I charge my Droplette Device?
Your device will arrive partially charged, and will blink yellow when turned on if the battery is low. A fully charged device has an average battery life of 50-80 capsule cycles, so you don’t need to charge daily (and can even take it on the go without its charger).
1. Plug the cable into the cradle, and plug the other end of the charger into a wall outlet.*
2. Place the device on the charging cradle. The device should rest seamlessly in the cradle with the narrow end of the device matching the narrow end of the cradle.
3. The indicator light on your device will pulse green, indicating that your device is charging. If you do not see the pulsing green light, ensure that the charger is connected to an electrical outlet and that the device is placed properly in the charger.
4. When your device is fully charged, the green indicator light will be solid green.
*The Droplette charger fits standard North American 120V wall outlets. Outside of North America, the Droplette charger operates from any 100-240V wall socket with a suitable plug adapter, not included.
NOTE: It is normal for your device to feel warm to the touch after charging – it is safe.
WARNING: Read all the safety information below before using wireless charger.
•Only use power adapters provided by Droplette with the wireless charger
•Keep the wireless charger and power adapter in a well-ventilated area when in use or charging
•Do not use the wireless charger and power adapter in wet locations, such as near a sink, bathtub, or shower stall, and don’t connect or disconnect the power adapter with wet hands
•Do not place foreign objects on the wireless charger, as they may become warm or interfere with charging
•Do not use the power adapter if the enclosure, prongs or cable are damaged
•Do not use the power adapter if it has been exposed to excessive moisture, or if liquid has spilled into the power adapter.
- Do I need to charge my Droplette device 24 hours before my first use?
It’s not necessary, as the device will come partially charged, but your first full charge will equate to approximately 80 capsule cycles. Look for the yellow LED light to blink when the device is on to know when you have a low battery.
- Can I use Droplette around the eye area?
While we don’t recommend spraying anything via Droplette directly into your eyes, yes, you can use your Droplette device around your eye area. If any irritation occurs, as is more likely with exfoliating ingredients such as our Glycolic capsule formula, stop use immediately and consult your dermatologist.
- Can I use Droplette if I've had a cosmetic procedure such as Botox or hyaluronic acid treatments?
Yes, although we recommend waiting 24 hours after these procedures to allow skin some recovery time in between.
- Can I use Droplette if I have acne, eczema or other skin conditions?
Yes, please just bear in mind that certain formulas may tingle more than others if lower layers of skin are exposed, such as with eczema.
- How do I clean my Droplette?
• Insert a cleaning capsule as you would a serum capsule
• Point device towards the drain of your sink
• Turn on the device and allow mist to spray into the sink
• When the capsule is finished dispensing, the device will turn off on its own
• Remove the capsule and set it aside for recycling
It is recommended that you clean your device once per week with the Droplette cleaning capsules provided. The cleaning capsules are for the device only. Do not use on your skin. Do not submerge your device or hold under running water. Do not attempt to clean out your device with a Q-tip or other implement, as you may damage the inner components. We also recommend wiping down your device with a washcloth or makeup wipe.
- Which facial cleansers can be used with Droplette?
Please use any facial cleanser you like. Your choice of cleanser will not impact Droplette’s performance.
- Which topical products should I keep using with Droplette?
We still recommend an effective cleanser and moisturizer morning and night. For daytime, don’t forget SPF.
- Can I use Droplette capsules with other serums and creams?
Yes. As much as we would love to be your only skincare must-have, we know that you have other favorites. Droplette works best on clean skin, but feel free to apply other serums and creams after your Droplette infusion.
- Can I use the capsules if I'm also taking Accutane?
While we believe that most people can handle both simultaneously, we recommend double checking with your dermatologist.
- Can I use Droplette if I'm pregnant?
Yes, but we recommend holding off on the Retinol capsules until you are no longer pregnant or nursing.
- Can I use several Droplette capsules within my daily regimen?
Absolutely. Collagen is our favorite for both daytime and nighttime, and Retinol and Glycolic Acid are best used before bedtime.
If you would like to take the guesswork out of what to purchase and how to structure a routine, please look to one of our dermatologist-developed Regimens. Just choose the capsule set that fits your needs most accurately, and follow the continuous 2-week ‘rejuvenate-recovery’ program to see your desired results.
- Is it required to use the app with the product?
We highly recommend you download our Droplette app (available only in iOS app store — Android coming soon!) to make the most of your Droplette experience and access app-exclusive Treatment Modes. However, our device and most of our capsules will work without the app.
Our 17-Volt Lip Plumper capsules, are designed to be used with Treatment Modes within the app and will require a connected device to access.
- How often should I charge my Droplette device?
It depends how often you are using your device, but we recommend at least once every 1-2 weeks to make sure it’s ready to go when you are.
- How do I use all three capsules together?
Our favorite general routine starts with Collagen every morning, and then alternates Retinol and Glycolic every other evening. But for a crystal clear guide, check out our Regimens. These routines are dermatologist-developed on a rejuvenate-recovery cycle, to make sure you don’t overwhelm your skin with actives, but also to guarantee results.
- What are the Growth Factor capsule ingredients?
Pure Human Mesenchymal Stem Cell Conditioned Media: The game changer. Derived from healthy mesenchymal stem cells. These cells are grown in pharma-grade conditions and the media is harvested while the cells are still alive, meaning that you are getting the anti-aging benefits from signal proteins, cytokines and exosomes, and other nutrients from live healthy cells.
Collagen: Makes up almost 80% of your skin and is lost as we age. Delivery of this ingredient fights signs of aging including fine lines, wrinkles, and skin texture/firmness.
Argireline: Assists in preventing the muscle movement that leads to wrinkle formation. One of the peptides that optimizes the function of collagen, to help fight fine lines and improve hydration levels in the skin.
Amino Acids: The building blocks of proteins, and vital components of healthy biological systems. Known to soothe, moisturize, and act as antioxidants.
Synthetic EGF: A lab-made version of epidermal growth factor that aids in skin growth and repair. We have both synthetic and non-synthetic EFG in our serum to cover all bases.
Growth Factors Formulation Ingredients: Water (Aqua), Live Human Mesenchymal Stem Cell Conditioned Media, Glycerin, Collagen, 1,2-Hexanediol, Acetyl Hexapeptide-8, Tripeptide-1, sh-Oligopeptide-1, Sodium PCA, PCA, Cucumis Sativus (Cucumber) Fruit Extract, Persea Gratissima (Avocado) Oil, Sodium Lactate, Arginine, Aspartic Acid, Glycine, Alanine, Serine, Valine, Isoleucine, Proline, Threonine, Butylene Glycol, Histidine, Phenoxyethanol, Phenylalanine, Mannitol, Dextran, Sodium Phytate, Hydroxyacetophenone, Ethylhexylglycerin
- How do I use Droplette Growth Factors?
Our Growth Factors formulation can be used morning or evening on clean, dry skin. For best results, we recommend using once per day.
If you’re new to Droplette, or just need a refresher on how to use your device properly, please refer to this video.
- Do I need to thaw Droplette Growth Factors before use?
If your capsules are stored in the refrigerator, pull a capsule out directly before intended use and place it into the device chamber, just as you would with other Droplette capsules. Close the capsule door and start misting!
If your capsules are stored in the freezer, we recommend letting them thaw overnight in the refrigerator until they become liquid. Alternatively, you can also leave your frozen capsule out at room temperature for around 30 minutes to thaw. Once liquid, pop into your device chamber and start misting!
If you’re unsure whether or not they’re thawed, we recommend you gently shake a capsule. If you can hear liquid moving, you’re all set to mist!
- How do Droplette Growth Factors fit into my existing routine?
Growth factors should be used on clean dry skin. If you are using other Droplette capsule formulations in one session, we recommend Growth Factors as the first one you use. We recommend layering collagen on top for extra hydration!
- How long is the shelf life?
Store capsules in the refrigerator and use within 30 days of delivery for peak efficacy. Capsules can also be stored in the freezer and used within 6 months past the printed date on the box for the best results. In order to preserve formula integrity, avoid thawing and refreezing multiple times.
Please note that your Growth Factors will still be efficacious past these time frames, as long as they are consistently kept refrigerated or frozen.
- What are growth factors?
Growth Factors are critical signal proteins to activate your own dormant stem cells to generate healthier skin. Our Growth Factors capsules are actually more than just growth factors though: the hero ingredient is “Conditioned Media” extracted from 100% pure and active mesenchymal stem cells, which contains thousands of molecules that all work together to repair and rejuvenate your skin from within.
- Why “Pure Mesenchymal Stem Cells”?
Healthy mesenchymal stem cells that are grown in pharma-grade conditions and the media is harvested while the cells are still alive, meaning that you are getting the benefits from signal proteins, cytokines and exosomes from live healthy cells. Cell quality is important as using conditioned media collected from dead cells can actually lead to the appearance of accelerated aging.
- What is synthetic EGF?
This is a lab-made version of epidermal growth factor. We have both synthetic and non-synthetic EFG in our serum to cover all bases.
- How is this different from other anti-aging products (i.e retinol)?
We love many other anti-aging products, such as Collagen for plumping hydration, Retinol for cellular turnover and smoothing, and Tranexamic Acid for age spots. But all of these actives work to treat existing skin cells. Growth Factors are different because they actually encourage your skin to replace old cells with new cells.
- Can I use this with other capsules?
Yes, our Growth Factor capsules play nicely with all of our other formulations. If you are using other Droplette capsule formulations in one session, we recommend Growth Factors as the first one you use. We recommend layering collagen on top for extra hydration!
- I have Botox/injectable fillers. Will Growth Factors still work?
- Where do you ship to?
Currently, we ship devices anywhere within the United States and its territories. All of our serums, except for Growth Factors, can also be shipped anywhere within the United States. At this time, we are only able to ship Growth Factors to the 48 contiguous United States, and are unable to ship to P.O. boxes. We are working towards expanding to other areas in the future!
- When will I receive my order?
All orders will be sent through 2-day shipping via UPS. Given the refrigerated nature of this product, we are also only able to ship certain days of the week to avoid delays or unnecessary holds over the weekend. Unfortunately, we cannot guarantee a specific delivery date, so we suggest closely monitoring the status and location of your capsules to ensure prompt storage.
- I ordered multiple items alongside my Growth Factors. How will they all arrive?
Since your Growth Factors need to be shipped with an ice pack, they have their own specific shipping requirements. If you have placed an order with multiple items (i.e., a Droplette device, Growth Factors, and Collagen), you can expect two separate shipments. Your Growth Factors will arrive first, and the rest of the order will arrive in a separate package.
Keep an eye out for two shipping email notifications to track your entire order!
- Do you require a signature upon delivery?
No, we do not require a signature upon delivery.
Not home when your capsules are delivered? Don’t worry- your Growth Factor capsules are stable at room temperature for up to 7 days. If they arrive at room temperature, we suggest you promptly move your capsules into your fridge or freezer.
We do, however, highly suggest tracking your capsules closely so you can promptly store them properly.
- How can I track my order?
As soon as your capsules ship, you will receive a UPS tracking number. Use that link to see where your capsules are, and when you can expect them to be delivered. You can also locate the status of your shipment by logging into your Droplette account and selecting “Account” in the top right hand corner, and selecting your latest order.
If you’re having trouble locating your tracking number, our customer service team is always happy to help- you can reach them through live chat or at email@example.com.
- What happens if my Growth Factor capsules arrive at room temperature?
Your Growth Factor capsules are packed with ice to protect against extreme temperature fluctuations that can occur throughout the shipping process. If they arrive with melted ice packs, that’s completely fine. That means the ice packs did their job and protected your capsules from extreme temperature fluctuations.
In fact, your Growth Factor capsules are stable at room temperature for up to 7 days. If they arrive at room temperature, we suggest you promptly move your capsules into your fridge or freezer.
Depending on how soon you plan to use them, we recommend the fridge for use within the next 30 days, and the freezer for up to 6 months past the printed date.
- How do I dispose of my Growth Factor shipping packaging properly?
We’ve worked hard to be more environmentally-conscious when selecting our cold-shipping materials. Recommended disposal methods for specific packaging items are as follows:
Our certified biodegradable starch-based insulated box liner will naturally biodegrade in fresh or salt water without harm to marine life; dispose of it with your household recycling or trash
IcePak Brick - Biodegradable & Recyclable
Separate the outer film of the IcePak Brick from the inner foam. The outer film can be recycled with other standard household recycling, and the non-toxic foam can be placed with your other household trash
Desiccant Packs, Cardboard Box, and Product Envelope
The entire desiccant pack (Micro-Pak) is entirely biodegradable; dispose of it with your household recycling or trash
Your outer cardboard box and translucent envelope can also be disposed of with other household recycling
- Can I return my Growth Factor Serum?
Unfortunately Growth Factor capsules are final sale. We do not offer returns for our Growth Factor Serum.
- How do I properly store my Growth Factor Serum?
To keep your Growth Factors at peak efficacy, we recommend the following storage tips:
For immediate use, we recommend storing capsules in your household refrigerator (~40 degrees F) for up to 30 days
For longer term storage, store capsules in your freezer for up to 6 months (~0 degrees F) past the date stamped on the box sleeve
Most importantly, we recommend avoiding unnecessary “freeze-thaw cycles”, which means minimizing the number of times your capsules go from a frozen to liquid, back to frozen state, if possible.
- How do I properly travel with my Growth Factor Serum?
Since your Growth Factors are stable at room temperature for up to 7 days, you can travel with them for short trips without special accommodations. However, If you plan on traveling with your Growth Factor capsules for a longer period of time, we recommend the following:
Place your capsules in an insulated container with an ice pack (a standard insulated lunch bag works well)
Once you arrive at your final destination, move your capsules back into a refrigerator
- Why is this formulation so expensive?
The raw ingredient that Droplette uses in our Growth Factors formulation is expensive not only because of its high quality, but comes from a reputable and fully traceable vendor, and is made in small batches. According to third-party studies, our formulation also contains 50-100x more Growth Factors compared to other leading brands. These factors lead to higher costs given the ingredients and their level of quality. We ship our Growth Factors capsules through temperature-controlled logistics. Our formulation is stored frozen and shipped on ice in order to preserve the integrity of the ingredients and ensure its stability when it reaches your home.
- Where do our stem cells/growth factors come from?
Our Growth Factors are from 100% pure human mesenchymal stem cells. They are sourced from a biotech company that specializes in anti-inflammatory stem cell therapeutics.